Responsibilities:

• M&A Cloud Migrations & Identity Security: Led and executed end-to-end Google Workspace to Microsoft 365 cutover for 70 users with zero business communication downtime, configuring DNS cutovers and SPF/DKIM/DMARC authentication hardening.
• Engineered and executed an M&A Microsoft 365 tenant-to-tenant migration to integrate with the parent company—seamlessly transferring 70+ users, 200+ Teams channels, and 10 SharePoint sites without data loss.
• Enforced Zero Trust identity security via Microsoft Entra ID Conditional Access, MFA, and risk-based sign-in monitoring, complemented by Microsoft Purview DLP and compliance policies.
• Architected Microsoft Intune endpoint management and compliance policies across mobile and desktop fleets, deploying ESET XDR with centralized cloud console management for advanced threat response.
• AWS Cloud Operations & Reliability: Administered and hardened production AWS EC2 Linux environments, ensuring continuous uptime, patch compliance, and high availability.
• Engineered Amazon CloudWatch alerting pipelines and proactive monitoring to rapidly detect system degradation, monitor resource utilization, and automate incident response.
• Reduced monthly AWS compute run-rate by 16% through strategic refactoring to Reserved Instances and AWS Savings Plans while maintaining operational scalability.
• Directed enterprise SSL/TLS certificate lifecycle management, tracking expirations and executing zero-downtime renewals across enterprise domains and web endpoints.
• Automation & Engineering Workflows: Developed modular Python and PowerShell automation leveraging Microsoft Graph API and REST endpoints for account provisioning, identity lifecycle workflows, and directory synchronization.
• Designed and deployed Azure DevOps CI/CD pipelines and automated storage retention workflows (snapshot cleanup scripts) to enforce data governance and eliminate redundant storage costs.

Responsibilities:

• Architected and delivered enterprise automation solutions using Microsoft Power Platform (Power Automate, Power Apps) and Robotic Process Automation (RPA), eliminating manual operational overhead and streamlining multi-agency workflows.
• Developed custom RPA pipelines and Power Automate cloud flows to ingest and validate financial data into legacy platforms, establishing the enterprise benchmark for automated remittance notifications and company-wide reporting.
• Partnered with enterprise business units to eliminate manual cross-agency data reconciliation, accelerating month-end financial reporting cycles and improving data accuracy across operating units.
• Designed and built scalable PowerApps applications and interactive dashboards, empowering distributed business units with self-service tooling and streamlined data governance.

Responsibilities:

• Administered enterprise Microsoft 365 and Exchange Online environment for thousands of users, managing mailbox lifecycles, mail routing, shared mailboxes, and message security policies.
• Managed hybrid identity infrastructure across Active Directory and Microsoft Entra ID, orchestrating secure directory synchronization, group-based licensing, and access management.
• Served as Project Lead for agency-wide ProofPoint email security gateway migration and key technical engineer for multi-tenant Microsoft 365 consolidation across operating agencies.
• Engineered PowerShell automation scripts for routine administrative tasks, user onboarding/offboarding, and bulk directory updates, improving enterprise support response times.

Responsibilities:

• Administered Exchange Online messaging, ProofPoint email protection, and Managed File Transfer (MFT) systems across regional office locations.
• Provided high-touch VIP and C-level executive technical support, ensuring rapid resolution of mission-critical hardware, software, and secure communications issues.
• Maintained enterprise endpoint standards, collaborated on hardware refresh cycles, and authored technical documentation for tier-1/tier-2 support teams.